Regulations for provision of services by electronic means

The Regulations specify the terms and conditions of using the Website under the name ext.BTP.link, the rules of providing Services by means of it, including the general terms and conditions of sales agreements concluded by means of the Website.

Each User is obliged to become familiar with the Regulations and to comply with the provisions of the Regulations as soon as he undertakes activities aimed at using the Services.

1. Definitions:

• Account - an individual profile of the Customer created after registration within the Service.

• Partner - entity other than the Service Provider, whose goods are presented on the Site.

• Terms and Conditions - these Terms and Conditions for use of the Site, available at https://ext.btp.link/Cms/Document/View/1007

• Site - ext.BTP.link web site, available at: www.ext.BTP.link

• Goods - products offered for sale on the Website

• Agreement - agreement for provision of services by electronic means concluded between the Service Provider and the Client

• Contract of sale - contract of name in accordance with the content of Article 535 of the Civil Code (Journal of Laws 2016.380 i.e.).

• User - a natural person using the Site, authorized by the Service Recipient to act on his behalf

• Services - services described in the Regulations, provided by the Service Provider to the Clients through the Site

• Customer - a legal entity or a natural person running a sole proprietorship, making purchases via the Site, being a Party to the sales agreement

• Service Provider - FORCETOP Sp. z o.o. with its registered office in Chotów (registered office and address for delivery: Chotów 24B, 63-460 Nowe Skalmierzyce); entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000294132; by the District Court Poznań - Nowe Miasto and Wilda in Poznań, IX Commercial Department of the National Court Register; NIP: 6182072303; REGON: 300726319 and e-mail address: info@BTP.link

• Personal Data Protection Act - the Act of 29 August 1997 on the protection of personal data (Journal of Laws 2014.1182 i.e.).

• Act on provision of services by electronic means - Act of 18 July 2002 on provision of services by electronic means (Journal of Laws 2013.1422 i.e.).

2. General provisions

2. 1 The technical conditions necessary for the proper use of the Service are:

PC desktop or laptop computer

• Broadband Internet connection,

• Use of one of the following web browsers: Google Chrome, Mozilla Firefox, Opera or Microsoft Edge, in the latest version,

• Cookies and JavaScript enabled,

• Windows pop-up service enabled.

If using the mobile application:

• Cell phone or tablet with internet access,

• Using one of the operating systems: Androis, IOS, Windows Phone.

2.2 The costs associated with meeting the technical requirements necessary for the use of the Website and Services shall be borne by the Service Recipient.

2.3 The Service Provider shall not be liable for any malfunction of the Site resulting from failure of the Client to meet the technical requirements specified in the Regulations.

2.4 The use of the Services may involve typical risks associated with the use of the Internet, therefore the Service Provider recommends that the Users take appropriate steps to minimize such risks, such as use of anti-virus software.

2.5 The Client is prohibited from using the Site or individual Services in any manner which violates the law, decency or legitimate interests of the Service Provider or other Clients.

2.6 The Service Provider takes ongoing measures to ensure proper functioning of the Site. In the event of identifying errors in the functioning of the Site or technical problems with the use of the Site, the Client may notify the Service Provider via e-mail: info@BTP.link. The Service Provider shall immediately take steps to restore the proper functioning of the Site.

2.7 The Service Provider reserves the right to temporarily disable access to the Site for maintenance or updating. The Service Provider shall inform the Users about possible disconnection of access to the Site by an appropriate message on the Site. 3.

3. Intellectual Property

3.1 The Service Provider or Partners own copyrights to the layout of the Site, logos, graphics and content prepared by the Service Provider and posted on the Site or in messages to Clients, as well as the layout and composition of these elements.

3.2 The Client is not authorized to copy, distribute, reproduce, translate, adapt or modify any of the works posted on the Site without the express consent of the Service Provider or other person who holds the rights to the work.

3.3 The Service Recipient shall bear all responsibility for infringement of economic copyright of the Service Provider or Partners.

3.4 Persons who believe that their rights have been violated may send a relevant message to the Provider at the following email address: info@BTP.link. The message must contain complete and true data of the notifying entity and information making it possible to identify the reported infringement and justifying its illegality.

4. Services

4.1 Conclusion of an agreement on provision of a particular Service does not obligate the User to use all the Services. You are free to start and stop using particular Services at your own discretion, but in accordance with the terms of the agreement for a particular Service. The Website provides the following Services:

a. the ability to view information posted on the Service,

b. maintaining an Account,

c. placing orders for Products offered on the Website (concluding sales agreements) and tracking their status,

d. registering and monitoring claims,

e. sending information to Users (including commercial information) to the indicated e-mail address,

f. affiliate program, rewarding the Customer for the purchase of individual brands of products offered on the Website.

4.2 The agreement for provision of the service consisting in browsing the information posted on the Website is concluded for a definite period of time, i.e. from the moment of entering the Website to the moment of closing the Website by the User. Access to some information will require having an Account.

4.3 The Agreement for the provision of services consisting in maintaining an Account shall be concluded for a definite period of time, i.e. for the duration of the Service.

4.4 Each Customer may have any number of Accounts, which are necessary to place orders.

4.5 The Customer or the Service Provider may at any time terminate the agreement for the provision of services consisting in maintaining an Account by sending an email to: info@BTP.link with a request to remove the Account. The Account is removed immediately from the database and the Agreement ceases to be binding after deleting the Account from the Service.

4.6 The Agreement on rendering the service consisting in placing orders for Products offered in the Service is described in the further part of the Terms of Service.

4.7 The service of registering and monitoring claims shall commence at the moment of submitting a claim by the Customer to the e-mail address info@BTP.link.

4.8 The agreement for provision of the service consisting in sending information to the Customer, including commercial information is concluded for an indefinite period of time and commences when the Customer creates an Account on the Site. By registering on the Site, the Client agrees to receive information from the Service Provider, including commercial information. The Service Recipient may terminate the agreement for provision of this service at any time by sending an email to: info@BTP.link with a request to unsubscribe from the database. The account is immediately removed from the database. The agreement ceases to be binding after deleting the Account on the Site.

4.9 The Customer is obliged to comply with the rules of using the given Service, which are described in detail within the Service.

5. Registration

5.1 In order to maintain an Account as well as services consisting in placing orders on the Site, the Customer must register on the Site. Registration is free of charge.

5.2 Customer registration involves completing an electronic form on the Site. The Customer shall designate the authorized Users who will use the Site on his/her behalf, providing their personal data necessary for registration.

5.3 Registration requires acceptance of the Terms and Conditions and additionally the Customer may agree to have his/her personal data processed for the purpose of sending commercial information.

5.4 In the case of Account registration using the registration form, the Customer is obliged to provide his/her email address and password, which is to secure the access to the Account. The form may also contain other fields, the completion of which is obligatory and in such a case, the relevant information will appear during the registration process.

5.5 The User may at any time after logging to the Account change the password used for logging to the Account.

5.6 The Service Provider reserves the right to block or even delete the Account of a Client whose actions it deems detrimental to the Site, other Clients or whose actions lead to violations of the Terms of Use, after a prior request to remove the violations. Reservations concerning the blocking or removal of an Account may be sent by e-mail to the following address: info@BTP.link.

5.7 In the case of blocking or removing the User's Account in the situation described above, the fees paid by the User for the Services before removing or blocking the Account shall not be refunded. Objections concerning the retention of the fees may be sent by the User by email to the following email address: info@BTP.link.

5.8 The Customer is not allowed to use in the Account registration process any data, including email addresses, belonging to other persons.

5.9 The Customer registers once.

6. Contract of sale

6.1 The offer of the Site may be used by the Customer, who properly registered on the Site and entered into the system the data of Users authorized to perform the subject of the agreement. The Service Provider reserves the right to additionally verify the Client's data, e.g. through telephone contact.

6.2 The User completes his/her order by adding subsequent Items to the basket by clicking the option: "buy" and selecting the number of pieces. Then the User specifies the terms of delivery, type of transport and address, accepts the whole order by clicking the option "Order".

6.3 The sale agreement shall be concluded at the moment of registration of the order with the Service Provider under a specific number. From that moment on the Customer cannot withdraw his/her order without the consent of the Service Provider. The User shall receive a confirmation of their order at the e-mail address indicated in the System. The place of conclusion of the contract shall be the Provider's headquarters.

6.4 The order will be executed only after receipt of payment for the ordered goods, unless the Customer has a deferred payment trade credit with the Service Provider or chooses a delivery with payment on delivery.

6.5 Orders may be placed 24 hours a day, every day of the week, while their execution takes place between: 9-17.

The Service Provider shall not process orders on Sundays and public holidays, when the Service Provider's company is closed.

6.6 The Service Provider has the right to refuse to process an Order in case:

a. the goods are unavailable for sale at Partners (e.g. withdrawn from production, lack of new editions),

b. The order is submitted on an incorrectly filled form (e.g. with false data),

c. without attached transport documents, in spite of the fact, that during placing an order transport on own consignment note / in own scope was indicated,

d. after an ineffective attempt to confirm the order,

e. submitted in violation of the Rules,

f. the Customer is in arrears with payments to the Service Provider,

g. in other cases, without giving any reason.

6.7 If the ordered Goods are missing, the Service Provider shall inform the Client of this fact before the execution of the order, and the Client shall then have the right to cancel the entire order, or to resign from the Goods that are missing, or to agree to replace the missing Goods with similar ones of similar properties and price. Information about unavailable Goods shall be available on the Site and transmitted to the e-mail address assigned to the Client along with confirmation of the order.

6.8 The Client undertakes to collect the Goods and pay the price indicated by the Service Provider together with the costs of delivery. The costs of delivery and acceptance of the Goods shall be borne by the Client.

6.9 The prices listed on the Site are both net prices and shall be increased by VAT in accordance with applicable law and gross prices, depending on the item in which they are placed and marked as "SRP" or "net wholesale".

6.10 The complaint procedure shall be in accordance with clause 4.7 of the Terms and Conditions.

7. Payment and delivery

7.1 Payments on the Site may be made in advance by bank transfer to the account indicated on the sales document or in cash on delivery of ordered goods. It is also possible to pay under a trade credit granted at the discretion of the Service Provider on the basis of a VAT invoice issued to the Client. The cost of bank fees and commissions shall be borne by the Customer.

7.2 Delivery shall be made in accordance with the method indicated by the Customer in accordance with the provided shipping documents. Delivery of Goods is also carried out according to the rules indicated in the system.

7.3 One of the forms of delivery available through the Service is dropshipping. The Customer using dropshipping and using for this purpose personal data of third parties, is obliged to obtain prior consent to process such data. Customer is the controller of these personal data.

7.4 Irregularities in the delivery of goods, the inconsistency of quantity, damage to the shipment, etc., must be reported within no more than 7 working days from the date of receipt of delivery by the Customer. In the case of visible damage to the consignment, it is essential to confirm this fact with a damage report prepared by the company delivering the goods.

7.5 Erroneous payments made by the Client to the Service Provider's bank account will be returned to the account indicated by the Client, and each return/transfer will be subject to a fee of EUR 1 net. An invoice will be issued for the amount of the fee and the amount of the refund will be reduced by its value.

8. Termination of the Agreement

8.1 The Agreement may be terminated by mutual agreement of the parties at any time, without giving reasons.

8.2 The Service Provider shall have the right to terminate the Agreement immediately or withdraw the access to the Site by blocking the access account or otherwise, in the event of the following actions by the User:

a. aimed at breaching security and attempts to gain unauthorized access to data on the Site,

b. use of the Service for illegal purposes,

c. violation of important provisions of the Regulations,

d. refusal to accept changes in the Regulations,

e. cessation of business activities,

f. significant deterioration of the Recipient's financial liquidity, insolvency or threat of insolvency.

9. Complaints

9.1 The Customer may submit complaints regarding the Services in electronic form to the following address: info@BTP.link.

9.2 A properly submitted complaint shall include at least the following details:

a. name and surname,

b. e-mail address,

c. subject matter of the complaint,

d. circumstances justifying the complaint.

9.3 The Service Provider shall respond to the complaint immediately, no later than within 14 working days from the date of its submission.

9.4 The decision on the complaint shall be communicated to the Client at the e-mail address indicated by the Client.

9.5 When submitting a complaint about the quality of the Services the Client must act in accordance with good manners and respect the personal interests of the Service Provider and others.

10. Liability

10.1 The Service Provider shall not be liable for:

a. interruptions in the proper functioning of the Site and improper performance of services due to force majeure,

b. the consequences of the use of the Account by third parties, if they have gained access to the Account as a result of actions or omissions of the Client,

c. damages caused by breaching the provisions of the Terms and Conditions by the Client.

10.2 Liability to the recipients shall be limited exclusively to damages caused by the service provider intentionally or by gross negligence.

11. Personal Data

11.1 The use of the Site or its particular services may require Users to provide personal data. In such a case, failure to provide personal data, provision of untrue personal data, lack of consent to process personal data or withdrawal of consent to process personal data may limit the possibility to use the Website or its individual Services.

11.2 The administrator of the User's personal data is: FORCETOP Sp. z o.o. with its registered office in Chotow.

11.3 Users shall have the right to access their personal data, correct them and request their removal. In order to exercise this right, the User shall send the request to the following address: info@BTP.link.

11.4 The User agrees to use cookies in accordance with the current settings of their browser. If you do not agree to the use of cookies, you can change your browser settings at any time.

12. Final provisions

12.1 The Regulations in their current version shall enter into force on 01-01-2022.

12.2 The Service Provider reserves the right to amend the Regulations. Any changes to the Terms and Conditions shall take effect on the date indicated by the Service Provider, not less than 7 days from the date of their publication on the Site, with the proviso that contracts with the Service Provider, which were commenced before the effective date of the changes, shall be executed according to the existing rules.

12.3 The Client shall be informed on the content of amendments to the Terms and Conditions or on discontinuation of a particular Service by a relevant information placed by the Service Provider on the Site, e.g. immediately after logging into the Account.

12.4 All disputes shall be settled under the Polish law.

12.5 All information contained in the System, which are not publicly available information, constitute confidential information and business secret.

12.6 In matters not regulated herein, the provisions of the Act on Personal Data Protection, the Act on Providing Services by Electronic Means shall apply.